exchange & refund Policy

Thank you for shopping at Agoge. We want to ensure your experience with us is satisfactory, and we’ve outlined our Exchange and Refund Policy below to assist you in making informed decisions regarding your purchases.

REFUNDS

Refunds are only applicable under specific circumstances:

Lost or Stolen Orders

In the unfortunate event that your order is lost or stolen during transit, we will initiate a refund promptly.

Damaged Items

If your order arrives damaged, please notify us within 2 days of receiving the item. We require prompt notification to assess the damage and process a refund. After this period, we cannot accept refund requests for damaged items.

Non-Refundable Items
Certain items are not eligible for refunds or exchanges, including but not limited to:

Items marked as final sale.
Personalized or customized items.
Items that have been worn, used, or altered.

How to Request a Refund
To request an exchange or refund, please contact our Customer Support team at nour@theagoge.me with your order details and the reason for your request. We will guide you through the process and assist you accordingly.

Late or Missing Refunds

If you’ve paid for your order via cash, you will receive a cash refund. You should receive your refund within a few days of requesting it. If your refund is late, please contact us at nour@theagoge.me

If you’ve paid for your order via debit or credit card, you will receive a card refund. If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at nour@theagoge.me

EXCHANGES

We offer exchanges for ONLY for clothing items & shoes in the following circumstances:

Size Exchange: Customers may exchange clothing items or shoes for different sizes of the same brand. However, exchanges are subject to availability of stock.

Conditions for Exchanges

The item must be unused, unworn, and in its original condition with all tags attached.
Exchanges are permitted within 5 days of receiving your order.
Only CLOTHING ITEMS & SHOES of the SAME BRAND are eligible for exchange.

Delivery Charges for Exchanges
Customers are responsible for the delivery charges associated with exchanging items for different sizes. Please note that delivery charges for exchanges will apply, and payment must be arranged prior to dispatching the exchange order.

Non-Exchangeable Items
Certain items are not eligible for exchanges, including but not limited to:

Items marked as final sale.
Personalized or customized items.
Items that have been worn, used, or altered.

How to Request an Exchange
To request an exchange, please contact our Customer Support team at nour@theagoge.me with your order details and the reason for your request. We will guide you through the process and assist you accordingly.

International exchanges & refunds

To return your product from a different country, you should mail your product to Ghanem Carpet Center, Near Saray, Aley, Mount Lebanon, Lebanon.

You will be responsible for paying for your own shipping costs for returning/ exchanging your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

How to Request an International Exchange/ Refund
To request an exchange, please contact our Customer Support team at nour@theagoge.me with your order details and the reason for your request. We will guide you through the process and assist you accordingly.

need more help?

Contact Us
If you have any questions or concerns regarding our Exchange and Refund Policy, please feel free to reach out to our Customer Support team at nour@theagoge.me or through our online contact form.

Policy Updates
Agoge reserves the right to modify or update this Exchange and Refund Policy at any time without prior notice. Please review this page periodically for any changes.

By placing an order with Agoge, you acknowledge that you have read, understood, and agree to abide by our Exchange and Refund Policy.

.